In this role, you will take ownership of developing, delivering, and continuously improving impactful and user-focused learning experiences for our global stakeholders.
Your duties will be:
Digital, Blended & Online Learning Ownership
- Own the end-to-end lifecycle of digital, blended, and on-demand learning formats (concept, implementation, documentation, evaluation)
- Develop and implement practical learning concepts suitable for professional adult learners in line with strategic priorities
- Coordinate content creation with subject-matter experts, ensuring didactic clarity and feasibility
- Direct the implementation of synchronous and asynchronous learning formats, ensuring consistent quality and learner experience
- Proactively identify opportunities for scalability, standardisation, and continuous improvement
- Manage and optimize LMS and related state of the art learning technologies and AI features
- Act as quality gatekeeper for ISCC Academy’s offerings that comply with ISCC certification requirements, auditor expectations, and internal quality standards
- Translate customer feedback into learning objectives, updated course structures, and documentation
- Ensure professional documentation of learning objectives, participation, and evaluation within e.g. the LMS
- Ensure reliable delivery of all digital courses and online events
- Maintain clear SOPs for digital learning and online event workflows
- Define and monitor KPIs, evaluating training impact, and derive evidence-based improvements
- Continuously challenge and improve learning architecture, platforms, and learner journeys through data-driven decision-making and user feedback as well as industry best practises
- Serve as the primary expert for digital learning technologies and pedagogical approaches, mentoring colleagues and guiding quality improvement efforts across all formats
